Expert troubleshooting, solutions and advice at the press of a button
Our dedicated team are expert in both webcasting and AV which means we can resolve most problems on first contact. In fact, over 75% of all issues are resolved remotely. What’s more, we build and maintain our software in-house: no outsourcing or lengthy waits for off-site development teams.
Our service desk is based in our head office and staffed by real humans, and our clients can speak to us straightaway: no online forms or chat bots. Collectively, our team have more than 20 years’ experience working with local government: we know how important our clients’ meetings are.
Live meeting monitoring enables our team to respond immediately to any questions, queries or issues. Our service includes full system testing prior to each meeting to offer our clients extra peace of mind.
We are available from 8.30am – 10pm Monday – Thurdsay and 8:30am – 5pm on Fridays, which means meetings are fully supported in real-time. Our team offer immediate acknowledgement, fast responses and timely fixes; we pride ourselves on the efficiency of our service.
Don’t take our word for it. This is what our clients say about our service
”I just wanted to thank you very much for all your help with webcasting. Your help and expertise has made everything run smoothly, particularly during the lockdown and the transition to the unitary council.
I would like to give a particular shout out to Chrissie, Jed Lewis, Matthew O, Zach, Ben and Rose who have been so patient and helpful over the years.Buckinghamshire Council - Deputy Chief Executive Directorate
”Some companies talk about customer service, but you guys really deliver. It’s a measure of the excellent working relationship we enjoy with you that at a time of stress like the last 12 months, we have always felt you were with us. Please pass on our thanks to the whole team for all you are continuing to do. It’s really appreciated.Epping Forest District Council representative
”Matt’s been incredibly responsive, creative and supportive in helping to support us to find a workaround & enable us to keep our meetings on track during the last week.Leeds council representative
”Public-i are brilliant! We’ve had amazing help since lockdown. We normally speak with Chrissie, Jack or Matt in the Technical Support Team and they are the best IT Helpdesk I have ever worked with.Tower Hamlets Council representative
Our industry-accredited engineers and system designers are based across the UK and hold a wealth of webcasting and AV industry know-how. Our team really know their stuff: from acoustic design to room-control programming. In addition to installing all our new systems, this team maintains and services them.
As well as being CTS qualified and also have certification in working at height, PASMA, SSSTS and ECS site safety.
”I’ve sold the speed at which you guys turn things around as one of the real positives of why we should go with this as an option for virtual live streaming. Imagine asking a big tech company to introduce a new feature! It’d be 2 years before we got an acknowledgement!Craig TylerBarnsley Head of Governance
”Just a quick note to say thanks to all involved in arranging our full council meeting. Everyone was very pleased at how well it went; Rose and everyone involved did a thoroughly professional and terrific job.Steve TaylorDemocratic Services - Buckinhamshire Council
”Thank you once again for your continued support and special mention to Martin and Joe who provided excellent service as always in supporting this high profile event.James HudsonSenior Information Systems Professional - Bradford MDC