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When you use Connect Remote, the organisation operating the site and Public-i collect certain information about you.

This privacy policy tells you:

  • About Connect Remote
  • What personal information Connect Remote processes
  • How this information is used
  • How to contact us if you have any concerns

What is Connect Remote?

Public-i is the developer of Connect Remote, which is a video conferencing solution tailored for local authorities.

What personal information does Connect Remote process?

To provide the Connect Remote service, Public-i processes meeting related content, which may contain personal information. This is temporarily stored to enable user functionality in a Connect Remote video meeting.  Examples include:

  • If you use the chat function, chat content is stored during the meeting.
  • If you livestream a meeting, the recording of the meeting is uploaded to our webcast hosting service (Public-i Connect).
  • In addition, users of Connect Remote have to provide a name, and have the option of providing an email address, and link to a picture that will be displayed to participants in the meeting.

How is this information used?

Public-i uses this information to: 

  • Deliver and improve the Connect Remote service
  • Identify and troubleshoot problems
  • Investigate fraud or abuse

Public-i does not share your information with other organisations for marketing, market research or commercial purposes, or pass on your details to other websites. Public-i may pass on your personal information if we have a legal obligation to do so.

How to contact us

If you have any concerns about how your data is collected and processed, you can contact the Public-i Data Protection Officer at